REFUND & CANCELLATION POLICY

1. Scope

This policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applies to all purchases made on cricketgabru.in or through the Cricket Gabru Discord application. All purchases are of digital, non-tangible virtual goods — Stars, Diamonds, player cards, crates, Gabru Pro+ memberships, and Battle Passes. No physical goods are sold.

2. Before You Buy

Virtual items are delivered instantly and are consumed within the game. Because of this, we ask you to review your order carefully before confirming payment. Every purchase screen displays the item, the quantity, and the final amount payable before you pay. Virtual items carry ₹0 real-world monetary value and cannot be withdrawn, cashed out, transferred for value, or exchanged for currency.

3. Cancellation

You may cancel an order at any time before payment is confirmed, by closing the checkout window or declining the transaction. Once payment is confirmed and the virtual items have been credited to your account, the order is treated as fulfilled and delivered.

4. When We Do Issue Refunds

We will issue a refund in the following circumstances. This list is not exhaustive and we review every request on its merits:

• Non-delivery. You were charged but the virtual items were not credited within 24 hours.
• Duplicate charge. You were charged more than once for the same order.
• Unauthorised transaction. The payment was made without your authorisation, including transactions made by a minor using an adult's payment instrument without consent.
• Incorrect item. You received a different item, tier, or quantity than the one purchased.
• Pricing or system error. A technical fault on our side caused an incorrect amount to be charged.

5. When We Generally Do Not Issue Refunds

Because virtual items are delivered and consumed immediately, we are generally unable to refund:

• Items that have been used, consumed, opened, converted, or spent in-game.
• Change of mind after successful delivery.
• Dissatisfaction with random outcomes from crates or vaults, where the applicable drop rates were correctly applied. If you believe a crate or vault did not behave as described, contact us and we will review the outcome against the rates in force at the time.
• Loss of items or account access resulting from a violation of our Terms of Service, including sanctions for multi-accounting or real-world trading.

Nothing in this section limits any right you have under the Consumer Protection Act, 2019.

6. How to Request a Refund

Email support@cricketgabru.in within 7 days of the transaction, including your Discord username and User ID, the payment reference or order ID, the date and amount, and a short description of the issue.

Unauthorised transactions are not subject to the 7-day window. If a payment was made without your authorisation — including a purchase made by a minor using your payment instrument without your consent — you may raise it with us at any time, subject only to the time limits your payment provider or issuing bank applies to the transaction.

We acknowledge every request within 24 hours and communicate a decision within 5 business days. Approved refunds are processed to the original payment method within 5–7 business days, subject to your bank's or card issuer's own processing time. Refunds are issued in the original currency of the transaction. Where a refund is issued, the corresponding virtual items are removed from your account.

7. Payment Disputes and Chargebacks

If something has gone wrong with a payment, contacting us directly at support@cricketgabru.in is almost always the fastest route — most issues are resolved the same day, whereas a bank dispute typically takes several weeks.

You retain your full right to raise a dispute with your bank, card issuer, or payment provider at any time, and we will not restrict, penalise, or terminate your account for doing so. Where a dispute is raised, we cooperate fully with PhonePe, Stripe, and the issuing bank and provide all transaction records requested. Accounts remain subject to our Terms of Service in the ordinary way.