CONTACT US

Last updated: 26 July 2026

Business Details

Cricket Gabru is a sole proprietorship operated by Priyanshu Jain.

Support, Billing and Payments

Email: support@cricketgabru.in — for game issues, billing and payment queries alike
Discord: Join our support server — fastest route for game issues
Response time: within 24 hours
Hours: Monday to Friday, 10:00–18:00 IST

Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023, and the Promotion and Regulation of Online Gaming Rules, 2026, complaints may be addressed to:

Grievance Officer: Priyanshu Jain (Founder & Lead Developer)
Email: grievance@cricketgabru.in
Hours: Monday to Friday, 10:00–18:00 IST

We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt.

If you are not satisfied with our resolution, or if we fail to respond within 15 days, you may escalate:

  1. Online Gaming Authority of India — for grievances relating to the game, its classification, or user safety. Appeal within 30 days of our decision.
  2. Appellate Authority (Secretary, Ministry of Electronics and Information Technology) — second appeal.
  3. Data Protection Board of India — for grievances relating specifically to your personal data, after first exhausting our grievance mechanism.